FRequently asked Questions
Why would I use Refund Retriever for FBA Reimbursement?
We remove the hassle of hand auditing all inventory and sales reports. Refund Retriever will jump through the hoops needed to file a reimbursement case to Amazon.
Can I demo the platform?
View demo HERE.
How do I sign up?
What information will I need to get started?
You must be an Amazon Pro Seller to use Refund Retriever. We require your authorization with Amazon MWS API credentials to import all storefront data. Additionally, we will need to add the case manager as a Seller Central user.
Is my information secure?
Security is our priority. We use Amazon’s Infrastructure (AWS) advanced encryption to store your information.
What is your fee?
We charge a small commission on all successful reimbursements, including inventory reimbursements. To value a merchandise unit, we utilize the amount per unit value Amazon assigns.
How is payment made?
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.
Can I cancel the service at anytime? How do I cancel my service?
Yes, there are no long-term contracts. Notify us through email at amz-support@refund-retriever.com.
What happens to my data when I cancel?
After filing the service cancellation, we’ll halt the reimbursement service immediately and delete all your data.
SUPPORT CENTER- HOW WE GET YOUR MONEY BACK
How long does it take for a refund to be processed?
3 – 5 business days after we file a case with Amazon Support.
How can I track my reimbursements?
The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.
What reimbursement cases do you cover?
- Lost warehouse inventory in the past 18 months.
- Damaged warehouse inventory in the past 18 months.
- Amazon returns reimbursement without an actual customer return.
- Amazon missing or lost inbound shipments in the past nine months.
- Failure to replace inventory.
How does the Redemption Service work?
Once sign-up is complete, we will import your storefront data through Amazon MWS API. Data import generally is completed in 24 – 48 hrs. After importing and processing the initial data, we’ll start to report cases to Amazon Support.
Do you automate claim submissions?
No. Per Amazon’s Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits claims with actual data.